Your upload speed is unacceptable trash.
I stream on Twitch to supplement my income. Between the hours of 7:30 and midnight (primetime hours, and the only time I can be live because of my dayjob) it's a coin flip whether your upload speed w...
Forum Discussion
Hi Kristen, it would be disheartening to see you leave the Cox family, and we apologize for the unstable connection. Are you on WiFi or are you hard-wired directly to the internet modem when experiencing these issues? If you're on WiFi, can you please hard-wire a laptop or PC directly to the modem and perform a speed test for us?
We suggest using the Cox Internet Speed Tool, http://bit.ly/2VsdGbX.
We'd like to see what upload speeds you are currently receiving. For additional support, please don't hesitate to reach out to us at cox.help@cox.com, Facebook, or Twitter. I edited your initial post because of profanity. -Kevin M. Cox Support Forum Moderator
We suggest using the Cox Internet Speed Tool, http://bit.ly/2VsdGbX.
We'd like to see what upload speeds you are currently receiving. For additional support, please don't hesitate to reach out to us at cox.help@cox.com, Facebook, or Twitter. I edited your initial post because of profanity. -Kevin M. Cox Support Forum Moderator
The computers we stream on are wired up to the router in a usual way. The issue is not with our hardware. Have a look at this pingplotter screenshot.
This is the sort of s-t we're dealing with over 30% packet loss. When it gets bad our upload speed tests show anywhere between 0.03 and 1.30 mbps.
I will not be getting in touch with you over Facebook or Twitter, partially because I'm not on those services, but mostly because I think being publicly shamed is the only way a conglomerate ever does anything to help it's customers. To that end, my viewership is well aware that Cox Communications is the reason why our streams are sometimes very buffering-heavy or have needed to be cancelled or cut short.
- Hello KristenKerensky. It looks like the issue is beginning on hop 2. This could be the hand off from the router or just outside of the home. I recommend bypassing the router and running the test again. If you get the same results, we will need to have a tech come out and take a look. Please let us know the results. Thanks. -Allan Cox Support Forums Moderator.
