Forum Discussion
KristenKerensky
New Contributor II
The computers we stream on are wired up to the router in a usual way. The issue is not with our hardware. Have a look at this pingplotter screenshot.
This is the sort of s-t we're dealing with over 30% packet loss. When it gets bad our upload speed tests show anywhere between 0.03 and 1.30 mbps.
I will not be getting in touch with you over Facebook or Twitter, partially because I'm not on those services, but mostly because I think being publicly shamed is the only way a conglomerate ever does anything to help it's customers. To that end, my viewership is well aware that Cox Communications is the reason why our streams are sometimes very buffering-heavy or have needed to be cancelled or cut short.
Allan
5 years agoModerator
Hello KristenKerensky. It looks like the issue is beginning on hop 2. This could be the hand off from the router or just outside of the home. I recommend bypassing the router and running the test again. If you get the same results, we will need to have a tech come out and take a look. Please let us know the results. Thanks. -Allan Cox Support Forums Moderator.
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