Forum Discussion

LongTime_TIVO_U's avatar
LongTime_TIVO_U
Contributor
3 years ago

TIVO Tuning Adaptor spontaneous restart/reboot

For the past two months, the two Cisco Tuning Adaptors associated with my two TIVO's have been restarting by themselves. For a while they were synchronized i.e. they both rebooted at the same time. Now they both have a mind of their own. Every time a TA restarts, the TIVO gives up on any recordings and interrupts any viewing with messages about the TA. You get a second message once the TA restarts, also with terminated recordings.

Reboot time varies a lot. Sometimes a couple times a day, sometimes 2 or 3 times a week. Often during the 4th quarter of a Suns or Warriors basket ball game. This is getting old.

Cox has been out 4 times. Replaced both tuning adaptors and cable cards. No change. They have blamed it on noise issues, aka ingress (first guy). In house cabling - second guy who replaced every connector he could find. No change. Third guy blamed my amplifier and installed his own. Fourth guy blamed the amplifier installed by the third guy. He replaced it with a mid split amplifier. No change.

Problem remains with no significant change. Very difficult to test since it takes between 12 and 36 hours for a TA to reboot on its own.
Guy number 5 is now scheduled to come out. Perhaps he will have better luck.


My head is spinning. Smells like a head end issue to me. Is it just coincidence that these problems began with the death of the 1000 series channels, increased modem speed and the death of VOD?

And just today, they have suddenly been rebooting in synchronization.  Three times so far.  Both rebooted within seconds of one another....

Any suggestions would be appreciated.

  • Toml's avatar
    Toml
    New Contributor

    According to Tivo Community, it appears Cisco has identified the source of the reboot, but have not issued a fix.  Then of course we need Cox to adopt that fix.  www.tivocommunity.com/.../page-3

  • bryaninphx's avatar
    bryaninphx
    Valued Contributor

    Random Reboots have started again. I've had 3 Reboots in the last week.

  • New information was posted on the TIVO Community Forum.  

    The post indicates a fix has been developed and is in test.  Selected TIVO users are involved in the test.  Test duration is likely a couple months.  Also likely involves an update to the TA firmware.

    Not clear where the info comes from, but it sounds authentic.