Forum Discussion

kpopken's avatar
kpopken
New Contributor
3 months ago

Outages

It is getting to be a pattern with the outages that occur every single day!  I have called many times and spent hours of time that I will never get back speaking to your foreign agents that follow a script and have no real insight as to the issue or the resolution.  Please be honest and inform your customers what’s happening.  I concur that refunds are in order.    

  • SharielH's avatar
    SharielH
    Moderator
    3 months ago

    kpopken, I am sorry this has been your experience. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance. 

    • kpopken's avatar
      kpopken
      New Contributor
      2 months ago

      Like I said previously I have spent more time on this than I should have to considering the monthly bill I pay for this service.  It’s your responsibility as an employee to resolve this not mine.