Forum Discussion

Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
5 years ago

This is Us Season 5 Ep 1 missing from On Demand

Why is season 5 episode 1 missing from On Demand?  It aired 4 days ago and On Demand programming is supposed to be available in 24 hours.

  • BenS1's avatar
    BenS1
    5 years ago
    Hi @Walkingdeadjunkie,

    I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

    Ben S.
    Cox Support Forums Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Walkingdeadjunkie,

    I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

    Ben S.
    Cox Support Forums Moderator
    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III
      5 years ago

      No it is not showing for me.  Only up through season 4.  That is for the HD episodes.  For the non HD episodes only episode 303 is there.

      • BenS1's avatar
        BenS1
        Former Moderator
        5 years ago
        @Walkingdeadjunkie ,

        Are finding it by searching with the name of the show or are you going through the 'On Demand' menu into the TV section then going to NBC then to 'This is US'?


        Ben S.
        Cox Support Forums Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    @Walkingdeadjunkie
    Have you seen any error codes populate when you watch any other VOD programs?


    Ben S.
    Cox Support Forums Moderator
    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III
      5 years ago

      No, no error codes.  I rebooted the cable box and worked with someone on the phone from Cox and they don’t know why the content is missing.  FTWD is now showing up but This is Us and The Undoing are still missing.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        5 years ago
        @Walkingdeadjunkie

        It appears a ticket has been submitted about the missing contents.



        Jonathan J
        Cox Moderator
  • Walkingdeadjunk's avatar
    Walkingdeadjunk
    New Contributor III
    5 years ago

    Fargo Season 4 Ep 9 is broken, when I play it, after the opening commercials and credit it goes all black and won’t play.  At least 1/3 of what I want to watch On Demand is either missing or the episode is damaged.  Please address this.  The quality of your on demand product has taken a nose dive.

    • DustinP's avatar
      DustinP
      Moderator
      5 years ago
      Walkingdeadjunkie,

      We have opened a new ticket to investigate this further. CUI000010595993 is your ticket number.

      Dustin
      Cox Forum Support Moderator
    • DustinP's avatar
      DustinP
      Moderator
      5 years ago
      Checking back with you. Are you finding the issues are no longer present for you with On Demand playback on the cable box? If issues remain, please email us at Cox.Help@cox.com with your address. We can help reserve a service visit for you if issues remain.

      Dustin
      Cox Forum Support Moderator
      • Walkingdeadjunk's avatar
        Walkingdeadjunk
        New Contributor III
        5 years ago

        Entire season 5 of this is us is missing.  Fargo season 4 episode 9 still damaged.