Forum Discussion

Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
5 years ago

This is Us Season 5 Ep 1 missing from On Demand

Why is season 5 episode 1 missing from On Demand?  It aired 4 days ago and On Demand programming is supposed to be available in 24 hours.
  • BenS1's avatar
    BenS1
    5 years ago
    Hi @Walkingdeadjunkie,

    I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

    Ben S.
    Cox Support Forums Moderator
Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
4 years ago

Fargo Season 4 Ep 9 is broken, when I play it, after the opening commercials and credit it goes all black and won’t play.  At least 1/3 of what I want to watch On Demand is either missing or the episode is damaged.  Please address this.  The quality of your on demand product has taken a nose dive.

  • DustinP's avatar
    DustinP
    Moderator
    4 years ago
    Walkingdeadjunkie,

    We have opened a new ticket to investigate this further. CUI000010595993 is your ticket number.

    Dustin
    Cox Forum Support Moderator
  • DustinP's avatar
    DustinP
    Moderator
    4 years ago
    Checking back with you. Are you finding the issues are no longer present for you with On Demand playback on the cable box? If issues remain, please email us at Cox.Help@cox.com with your address. We can help reserve a service visit for you if issues remain.

    Dustin
    Cox Forum Support Moderator
    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III
      4 years ago

      Entire season 5 of this is us is missing.  Fargo season 4 episode 9 still damaged.

    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III
      4 years ago
      1. So Fargo 4:9 started (yay!) and played for 3/4 of the way and then went black.  Your service is HORRIBLE.  There is nothing wrong with my cable box because most of the content is fine.  But with the amount of money you charge ALL OF IT SHOULD BE FINE. What kind of inferior substandard operation are you running?
      • Allan's avatar
        Allan
        Moderator
        4 years ago
        Hello. I recommend sending us an email with your full name, address, and a link to this thread so we can help setup a service appointment for you. -Allan, Cox Support Forums Moderator.