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Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
5 years ago

This is Us Season 5 Ep 1 missing from On Demand

Why is season 5 episode 1 missing from On Demand?  It aired 4 days ago and On Demand programming is supposed to be available in 24 hours.
  • BenS1's avatar
    BenS1
    5 years ago
    Hi @Walkingdeadjunkie,

    I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

    Ben S.
    Cox Support Forums Moderator
Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III

No it is not showing for me.  Only up through season 4.  That is for the HD episodes.  For the non HD episodes only episode 303 is there.

BenS1's avatar
BenS1
Former Moderator
5 years ago
@Walkingdeadjunkie ,

Are finding it by searching with the name of the show or are you going through the 'On Demand' menu into the TV section then going to NBC then to 'This is US'?


Ben S.
Cox Support Forums Moderator
  • Walkingdeadjunk's avatar
    Walkingdeadjunk
    New Contributor III
    4 years ago

    Both ways.  Looking up by NBC has episodes through  season 4, looking up by program has through season 3.

  • Walkingdeadjunk's avatar
    Walkingdeadjunk
    New Contributor III
    4 years ago

    Normally I go to TV-NBC-This is Us but tried looking by program too. I rebooted my box and nothing changed.

    • CurtB's avatar
      CurtB
      Valued Contributor III
      4 years ago

      "This Is Us" S5 E1 and E2 | 10/27/2020  Forty: Part One / Forty: Part Two  www.nbc.com/.../4254194

      • Walkingdeadjunk's avatar
        Walkingdeadjunk
        New Contributor III
        4 years ago

        Thanks but I would rather not watch on my phone.  We have multiple people that like to watch together that need to see the screen.  I pay a lot for cable I feel all the features should work properly.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Walkingdeadjunkie
      I was able to pull it up on Contour 2 and on the Contour App. Can you try to look it up by going through NBC again to see if it is showing up yet?

      Ben S.
      Cox Support Forums Moderator
      • Walkingdeadjunk's avatar
        Walkingdeadjunk
        New Contributor III
        4 years ago

        No it is still not there.  Now there are three episodes all missing.  I don’t want to gather a bunch of people around my phone to watch it I want to watch it on my big screen television.  Cable is expensive I should be able to utilize all the features.  Please remedy this or maybe it will be time to ditch cable after 25 years.