I would agree light is a very dependable carrier but I think Nokia engineers overestimated the capabilities of providers to deliver the light.
"Alarm" is a very ambiguous term for an indicator. Why not call it "Something is Wrong" light?
A contributor posted an image of a white box and the indicator is just labeled Alarm. I don't know the make and models of these boxes but searching for documentation just reads, "Open a ticket." Engineers need to design more specific indicators.
@Justbob, I recommend sending us an email at firstname.lastname@example.org with your full name, address, and a brief description of this concern and we will look into it on your behalf. -Allan, Cox Support Forums Moderator.