Forum Discussion
When the technician came out on Tuesday were you getting pixelation when they finished their work? Can you try to screw one of your boxes directly into the cable outlet bypassing splitters?
Ben S.
Cox Support Forums Moderator
The pixalation and freezing is sporadic and intermittant, it wasn't happenning when the tech left but started up again later. No I can't screw on ot the boxes directly into the cable outlet. The way it's configured doesn't allow me to do that and it wouldn't tell me anything because of the sporadic nature of the problem For instance, it's not happening now but it could start later or it might be fine for a few days then start up again. One of the 3 techs I've had over the last month put filters on the outputs from the splitter, the next one took them off. The 3rd put a new amp on and changed some wires and the drop line. After each one left, it wasn't having the problem until later that night LAst night it did it about every 30 seconds with mainly screen freezing and brief sound outages.
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