Forum Discussion

Brain01's avatar
Brain01
Contributor
2 years ago

METV channel 93 in Phoenix

Yesterday (July 6) evening this channel generated a “This channel is temporarily unavailable” XRE-03136 error.  The same thing is happening today.  Do you have an estimated time/date when the channel will return?  Is this issue related to the CNN, HLN, etc. channels also not being able to access?  

  • Brain01's avatar
    Brain01
    2 years ago

    FYI, it happens on both the contour box and the mini box.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 years ago

    I think something is going on in Phoenix. Try emailing Cox at  cox.help@cox.com and see if they know what's going on. I wonder if it has anything to do with the high-split upgrades going on in the area.

  • Brain01's avatar
    Brain01
    2 years ago

    Programming for this channel is not available at this time

    We apologize for the inconvenience

    The Cox logo is in the lower right of the screen.  

  • Becky's avatar
    Becky
    2 years ago
    Hi Brain01, I'm sorry that MeTV is currently unavailable! MeTV is very popular in my household, so I appreciate your post. Charge!, channel 109, is also impacted. We're working to get these channels restored as quickly as possible. There aren't any issues with CNN or HLN. What errors are you getting on those channels? I can help! -Becky, Cox Support Forums Moderator
  • Brain01's avatar
    Brain01
    2 years ago

    Thanks for helping Becky!  My CNN and HLN are fine, but I noticed that WiderMouthOpen started a thread about those two stations being affected just before I started this thread.  That link is provided below.  

  • ednichols's avatar
    ednichols
    2 years ago

    I called Cox tech support and all the guy did was remote reset/restart my mini box. Then the Cox guy says nothing he can do except schedule a Cox tech. The charge could be $75 if the tech decides that they want to charge for the service call. Then the Cox guy tried to sell me Cox insurance for $10 extra per month so I would be covered for any service calls. I can’t wait until Google comes to phoenix. I’m also looking at Wireless plans with Verizon and others. Glad to see other people are having problems with METV 93 and other channels. Coming here saved me $75. 
    this channel is still out as of Saturday 07/08/2023 at 9:30pm

  • K_and_D's avatar
    K_and_D
    2 years ago

    Still out on Sunday Morning 7/9/23. No answers from Cox as when it will be fixed?

  • ednichols's avatar
    ednichols
    2 years ago

    As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again. 

  • ednichols's avatar
    ednichols
    2 years ago

    As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again. 

  • ednichols's avatar
    ednichols
    New Contributor II
    2 years ago

    I called Cox tech support and all the guy did was remote reset/restart my mini box. Then the Cox guy says nothing he can do except schedule a Cox tech. The charge could be $75 if the tech decides that they want to charge for the service call. Then the Cox guy tried to sell me Cox insurance for $10 extra per month so I would be covered for any service calls. I can’t wait until Google comes to phoenix. I’m also looking at Wireless plans with Verizon and others. Glad to see other people are having problems with METV 93 and other channels. Coming here saved me $75. 
    this channel is still out as of Saturday 07/08/2023 at 9:30pm

    • ednichols's avatar
      ednichols
      New Contributor II
      2 years ago

      Still out 93 and 109 Saturday 07/08/2023 at 10:45pm

      • K_and_D's avatar
        K_and_D
        New Contributor
        2 years ago

        Still out on Sunday Morning 7/9/23. No answers from Cox as when it will be fixed?

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago
      I called Cox tech support and all the guy did was remote reset/restart my mini box.

      That doesn't sound like a fun experience. I always recommend the email over calling up. The email goes to the moderators here, and while they still do basic tier 1 troubleshooting, they aren't forced to follow the script and have tools/training that the call representatives don't. If you can get her, I find Becky to be particularly effective. Don't forget to include a link to this post so they know it's not just you having the issue.

      • ednichols's avatar
        ednichols
        New Contributor II
        2 years ago

        As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again. 

  • Brain01's avatar
    Brain01
    Contributor
    2 years ago

    FYI, it happens on both the contour box and the mini box.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      I think something is going on in Phoenix. Try emailing Cox at  cox.help@cox.com and see if they know what's going on. I wonder if it has anything to do with the high-split upgrades going on in the area.

      • Brain01's avatar
        Brain01
        Contributor
        2 years ago

        Thanks.  The error screen has changed, so Cox is aware of the issue.

  • CurtB's avatar
    CurtB
    Valued Contributor III
    2 years ago

    Just to rule out a channel change:

    • Did the "NEWS FROM COX" section of your most recent billing statement include anything about channel changes?
    • Does your cable TV guide show current programming for the missing channel?
    • Brain01's avatar
      Brain01
      Contributor
      2 years ago

      Thanks for joining the conversation!  In my case,

      1. No, nothing related to a channel change is on my bill.
      2. The guide shows channel 93 as MeTV like normal.  It also identifies the show playing plus the next series of shows like normal.  I can go out two weeks to see the entire schedule, like normal.  In addition, when I go to channel 93 directly to watch, the screen shows what show is being played, also like normal.
      • CurtB's avatar
        CurtB
        Valued Contributor III
        2 years ago

        Have you channel surfed to see if other channels are having the same issue as 93 MeTV - KAZT and 109 Charge! - KAZT?  What about 7 IND - KAZT?

  • Cox_dummy's avatar
    Cox_dummy
    New Contributor
    2 years ago

    This issue has been going on in our house since Saturday.  I called Cox early Sunday morning and got the same reset boxes BS.   As of this morning it is still not working.  I thought sure it was the $$$ channel dispute between Cox & MeTV.  The tech said no.  The MeTV+ channel works.  Come on COX. Figure it out.  

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Seems to be a provider issue. I just made a Reddit post asking for more information. I don't think the problem has been communicated to all Cox employees yet.

      • ednichols's avatar
        ednichols
        New Contributor II
        2 years ago

        As of Monday (07/10/2023) afternoon around 2pm-ish, the 93 and 109 are back on again.