Forum Discussion
Are you noticing that the gateway is offline when this happens? Also the next time this occurs please email your full-service address and full name to cox.help@cox.com so we can take a closer look.
Jonathan J
Cox Moderator
I’ve noticed the light on my contour box is always on/solid. It only turns off briefly for my “daily reset.”
- chwdr35 years agoNew Contributor II
One of my suspicions was that it had to do with the daily update... dunno
I did try swapping a box from a different tv in with this samsung... when I did, i unplugged the samsung and re-set up the cable & paired the remote (all last night) & had it working fine..
This morning, my girlfriend powered it on and a screen came up we hadn't seen before -- it had the COX icon in a circle in HDMI 1 input but the message read "Check device power" "check that the device is connected properly, then try turning on the device by selecting the button below" which showed a "Power on" button -- she tried to select that but the cable didnt/wouldnt come on
- PhilW5 years agoNew Contributor
That's exactly the same message we get and cannot do anything except unplug the Cox box and plug it in again.
- KevinM25 years agoFormer Moderator
Hey everyone,
If you are experiencing issues with the Contour 2 Wireless 4K receivers connecting to the Samsung TV's, please kindly provide the make and model numbers of the Televisions in this thread. I am working on having this case escalated. Please also ensure your TV's are up-to-date with the latest Firmware from the manufacturer. I have some additional questions also.
When the TV is turned off, and the wireless receiver is still powered on, does unplugging the HDMI cord from the TV and plugging it back into the TV resolve the issue without having to manually power-cycle the equipment?
Are all wireless receivers in the home experiencing this issue, when switching them out with the TV? -Kevin M. Cox Support Forum Moderator
- montman5 years agoNew Contributor
Yes, that’s exactly the message/screen we also have. Of course the power will not come on & it will not work without the reset.
- KevinM25 years agoFormer Moderator@chwdr3, it may be best to set up a service appointment to resolve this ongoing issue. Can you please include a link to this forum thread, and reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? -Kevin M. Cox Support Forum Moderator
- KevinM25 years agoFormer Moderator
@Montman, please let us know if you continue to have issues after the technician leaves. -Kevin M. Cox Support Forum Moderator
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