Forum Discussion

tyoder325's avatar
tyoder325
New Contributor II
23 days ago

Live and cloud recorded video low quality

I have 2 Cox Contour receivers (1 nonrecording too) with cloud recording. I have been experiencing poor quality video that comes and goes on live and recorded video. I had a tech here for over 3 hour...
  • ColleenD's avatar
    ColleenD
    20 days ago

    Hello everyone. 

    I just wanted to step in here and let you all know that we are aware of an issue with DVR playback impacting some customers, where after fast forwarding, the resumed content is blurry for a brief period before returning to normal. Some customers are also seeing reduced quality on recordings, or playback errors (including error XRE-06014). Fix agents have been engaged, have isolated the cause and are working to address performance issues. At this time, we do not have a timeline or estimated time of repair available, but please know this is a priority, and we look forward to returning to you the service I know we all depend on. 

    For any issues where your live TV is impacted in any way, or issues outside of what I described with playback of recordings please email us at cox.help@cox.com

tyoder325's avatar
tyoder325
New Contributor II

I wish I still had the old box. I understood it :^) I have already tried the ethernet cable with no luck. Is there a way to disable the box's wifi when I hook up the ethernet cable? I wonder if it stayed wireless when I tried the cable. I really would like it to be a wifi issue. Anyway you can tell if a neighbor recently got Cox or upgraded? My channels were clear before and now  all of the wifi bands I use are slammed according to my wifi band apps.

ColleenD's avatar
ColleenD
Moderator
20 days ago

tyoder325 

With Panoramic Wifi, You can manage your wifi bands in the Cox Wifi app. With the app open,

Click Wifi at the bottom

Click View Wifi Equipment (near the middle of the screen)

Click Advanced Settings

Click Wifi Bands (near the bottom)

Once here, Click edit to the right of the band you want to change.  To edit the channel, you'd have to uncheck the Use suggested channel settings radio button. 

Change the channel

Click Apply at the bottom of the screen. I'd recommend leaving the channel width on auto. 

Repeat this for each band you want to change.

  • tyoder325's avatar
    tyoder325
    New Contributor II
    20 days ago

    Nope don't have that option. All I see is DMZ, DNS server, LAN & WAN and Port Forwarding. it has a message at the bottom about 'can't find a setting? Some settings are managed automatically and won't appear here". Even when I log into the Panoramic gateway on my computer the channel selection is grayed out. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    20 days ago

    Colleen, I am pretty sure this was changed/removed around the time Cox stopped allowing you to change wifi channels. See post from moderator Tiffany here.here

    Cox licenses the xFI platform from Comcast, and Comcast made this change several years ago. See here. Notice the message on the top of the picture below.

     

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    20 days ago

    I apologize for the discrepancy with the wireless band settings and the Cox app. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    20 days ago

    What does that mean? Are you saying it's possible to do in the Cox app now? Are you sure? Have you tried it recently yourself? Why does Cox have no documentation on this?