I started a chat with an agent because we were having problems watching a recording of Jeopardy. The recording stopped and skipped, displaying the message, "Fast forward not available for this program." During the chat, the recording disappeared from my recorded list. After 2 agents and 3 hours of troubleshooting, the second agent opened a ticket. The scheduled recording of last night's Jeopardy program is not on my recorded list this morning.
Hi, there. I sincerely apologize for the issues with your DVR service and I want to help. The issues you describe are a known issue with out DVR service and we are actively investigating this. I know you expect your service to work and we want that, as well. I do sincerely apologize for the inconvenience. Though I do not have an estimated time of repair. rest assured we're diligently working on this and I appreciate your patience with us.
Thanks, Chris. The agent gave me a credit for no DVR service yesterday. I'll request a credit for each day we have problems. Do the agents know about this issue? That would have saved us 3 hours of chatting.
I sincerely apologize for the confusion. They should know about it. Please do reach out to us via email at cox.help@cox.com with your full name, street address and PIN. We're happy to credit you there, as well.
What is the status of this issue For the last 2 days I’ve lost DVR cloud service after 3 pm
Hi, Lonnie. This issue is still under investigation. As of now, there is no estimated repair time, I do apologize.
