Disappearing Cloud DVR recordings.
I started a chat with an agent because we were having problems watching a recording of Jeopardy. The recording stopped and skipped, displaying the message, "Fast forward not available for this progr...
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Thanks, Chris. The agent gave me a credit for no DVR service yesterday. I'll request a credit for each day we have problems. Do the agents know about this issue? That would have saved us 3 hours of chatting.
I sincerely apologize for the confusion. They should know about it. Please do reach out to us via email at cox.help@cox.com with your full name, street address and PIN. We're happy to credit you there, as well.
