COx can't remove on demand charge
Charged $19.99 for on demand movie I did not watch. no kids in house. no one in house cuz of covid. chatted for hours. can't remove charge. gave me loyalty number. called. was Collections. can't remo...
Forum Discussion
@Mb2021
Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.
Jonathan J
Cox Moderator
Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.
Jonathan J
Cox Moderator
The problem is that I have contacted everyone at Cox who should help. And they can't. won't. don't. So emailing cox help will get me nowhere.
If you haven't contacted cox.help@cox.com yet, then you haven't contacted everyone at Cox that can help you. If you chatted for hours, why wouldn't you want to send an email with the information Jonathan requested after he offered to help you? Send the email and include a link to this Forum thread.
Ok. I did. Will update with response.
