Inappropriate On Demand charge
A couple weeks ago I saw The Super Mario Brother's movie listed on my Contour player. I clicked on it and saw the listed price of $24.99 and immediately decided that wasn't worth it to watch at home so we packed up the family and went to the theater to see it. I didn't purchase the movie, and I for sure did not watch the movie which I feel like they should be able to check. Now when my bill comes I have a charge for the movie listed from On Demand. I spent awhile on a live chat with a rude customer support agent who basically told me to *** it up and pay it. He just kept saying they can't reverse On Demand charges. I understand that as a policy, but there has to be some way to deal with errors like this.