Forum Discussion

coxprblms's avatar
coxprblms
New Contributor III
6 years ago

Outage currently in my area - Why am I not able to view recordings on the DVR

This happens everytime theres an outage. The recordings are stored on the DVR hard drive. Why can't I watch them during an outage. I was just told via cox support chat that the DVR's sometimes "burn ...
EricaW's avatar
EricaW
Former Moderator
6 years ago
Hi Coxprblms and CurtB,

We understand it is highly inconvenient to experience an outage. The service is offer is cable-based. When there is not a cable signal, the equipment will not communicate with the recorded data or live programming. I am hopeful that as a result of feedback like yours, this will change in the near future.

-Erica
Cox Forums Moderator