Forum Discussion

MissyKay's avatar
MissyKay
New Contributor III
6 years ago

HGTV On Demand Listings

The On Demand menu listing for the HGTV network is only displaying 4 show options - vs the usual 30+ shows in their line-up.  This change happened approx 1 week ago.  Two calls - and two reboots - later, the limited HGTV On Demand issue continues.  Cox Kansas rep I spoke to via telephone was able to confirm seeing the same limited options (4) as I when she checked a local TV within her support site and confirmed this was not usual.  Both Cox reps (Lousiana & Kansas) I’ve spoken to by phone in an effort to resolve this concern have suggested I wait to see if the problem resolves itself.  After 1 week, I’m not putting any confidence in waiting as a problem solving option.  Any suggestions on how I can get back to viewing current shows vs the limited four offerings?  thank you in advance for any help/direction.

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi MissyKay,

    Thanks for reaching out to us through Cox Forums. I was able to duplicate the issue with HGTV On Demand listing locally on our Contour receiver. It appears the HGTV shows/programs are unavailable as well when doing a search for the title as well. I’ve submitted a ticket to our OnDemand Content team to investigate. We will follow up once we receive feedback.

    Maria L.
    Cox Support Forum Moderator
    • MissyKay's avatar
      MissyKay
      New Contributor III
      6 years ago

      THANK YOU for looking into this.  I finally feel like Cox is responding pro-actively to my complaint.  The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #.  This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued.  I, too, tried to title search several of the HGTV shows with no success.  I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed.  Thank you again.

      • StephanieS's avatar
        StephanieS
        Moderator
        6 years ago
        MissyKay,

        You're very welcome! Feel free to reach out here 24/7.

        StephanieS
    • MissyKay's avatar
      MissyKay
      New Contributor III
      6 years ago

      Looks like the OnDemand Content Team worked their magic.  Now seeing an expanded (alpha) menu option under the HGTV network OnDemand menu - with all the HGTV show options now accessible.  Thank you for fixing the problem!!!