HGTV On Demand Listings
The On Demand menu listing for the HGTV network is only displaying 4 show options - vs the usual 30+ shows in their line-up. This change happened approx 1 week ago. Two calls - and two reboots - la...
Forum Discussion
Hi MissyKay,
Thanks for reaching out to us through Cox Forums. I was able to duplicate the issue with HGTV On Demand listing locally on our Contour receiver. It appears the HGTV shows/programs are unavailable as well when doing a search for the title as well. I’ve submitted a ticket to our OnDemand Content team to investigate. We will follow up once we receive feedback.
Maria L.
Cox Support Forum Moderator
Thanks for reaching out to us through Cox Forums. I was able to duplicate the issue with HGTV On Demand listing locally on our Contour receiver. It appears the HGTV shows/programs are unavailable as well when doing a search for the title as well. I’ve submitted a ticket to our OnDemand Content team to investigate. We will follow up once we receive feedback.
Maria L.
Cox Support Forum Moderator
THANK YOU for looking into this. I finally feel like Cox is responding pro-actively to my complaint. The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #. This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued. I, too, tried to title search several of the HGTV shows with no success. I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed. Thank you again.
- MissyKay,
You're very welcome! Feel free to reach out here 24/7.
StephanieSReaching out again regarding HGTV On Demand issues: Specifically asking why the following "Windy City Rehab" issues are not available: Historical Pain or Economic Gain aired 2/19, Fire Sale Fail to Dream aired 2/26, and Roof Raising Race for Space aired 3/5. All the other Windy City Rehab episodes which have aired are accessible - - so would like to be able to view these missing three. Thank you.
- Hi MissyKay, we apologize for the delayed response. We have submitted an escalation to the appropriate party regarding these shows missing from Video On Demand. We hope to have this resolved as quickly as possible. -Kevin M. Cox Support Forum Moderator
