THANK YOU for looking into this. I finally feel like Cox is responding pro-actively to my complaint. The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #. This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued. I, too, tried to title search several of the HGTV shows with no success. I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed. Thank you again.
Reaching out again regarding HGTV On Demand issues: Specifically asking why the following "Windy City Rehab" issues are not available: Historical Pain or Economic Gain aired 2/19, Fire Sale Fail to Dream aired 2/26, and Roof Raising Race for Space aired 3/5. All the other Windy City Rehab episodes which have aired are accessible - - so would like to be able to view these missing three. Thank you.
Hi MissyKay, we apologize for the delayed response. We have submitted an escalation to the appropriate party regarding these shows missing from Video On Demand. We hope to have this resolved as quickly as possible. -Kevin M. Cox Support Forum Moderator
So - just checking in to see how that "escalation" effort is going as I just checked On Demand and see I still cannot access the missing episodes. PLUS, I now have another HGTV series - Restored by the Fords - to add to my list of missing On Demand shows. I echo your hope in seeing these omissions resolved as soon as possible and wonder where things stand? thanks