After weeks of trying to get my TV and Internet working, I finally have it again. Yesterday, a technician replaced two boxes in my home. I lost all of my recorded programs. And now, I cannot get the DVR in the replacement box to work. I schedule the program as normal, but it does not work. I've unplugged it. I think we have had it with COX. We have been without TV and internet for 35% of the time. Now, I can't use the DVR. I'm fed up.
Hi 13anointedrj. I'm truly sorry to hear of your trouble with your service and DVR box. Please email us at cox.help@cox.com for support on this DVR issue.
Did the tech check your signal or just replace the boxes? A weak signal could affect both TV and Internet and replacing boxes wouldn't fix it.
Is being unable to schedule a program the only issue with the DVR? Can you manually record a program? Prior to exchanging the boxes, did you have any changes made to your TV plan? A change may have accidentally been made that removed your DVR service. If so, you'd be able to watch live TV, but you wouldn't be able to record programs either by a schedule or manually. When you email cox.help@cox.com, ask them to verify you have DSR service enabled.
