Cloud DVR Not Working

Question

Over the past few weeks trying to play cloud DVR recordings has been an exercise in futility. Tonight it just says network not available when trying to view recorded programs. Please look at the number of people who are complaining about this! Someone at Cox should be aware this is not user error!

mjbscat · Answer

Cloud Dvr recordings are not playing. Rebooted the contour box. Recordings are still not playing. Anyone else having this problem??

nomisj · Answer

Same issue here with Contour 2 Cloud DVR and 2 satellite boxes. The few recordings that can be played have audio skip issues off and on with more frequency at the beginning of the playback. Please advise with solution. I have replaced all three boxes in last 3 months.

lisah · Answer

Hi. Please reach out to us on Twitter CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

bick89us · Answer

Same issues.&nbsp; New recorded programs not available&nbsp; XRE 6014.&nbsp; Yesterday could sometimes open recording but had issues with sound cutting out, FFwd, freezing video and or audio.&nbsp; Have tried recycle with no help.&nbsp;

jcinicolo · Answer

This is a known issue that they seem reluctant to fix.&nbsp; Your experience is identical to mine.&nbsp; Trying to watch a recording is unbearable.&nbsp; &nbsp;