Over the past few weeks trying to play cloud DVR recordings has been an exercise in futility. Tonight it just says network not available when trying to view recorded programs. Please look at the number of people who are complaining about this! Someone at Cox should be aware this is not user error!
Cloud Dvr recordings are not playing. Rebooted the contour box. Recordings are still not playing. Anyone else having this problem??
Same issue here with Contour 2 Cloud DVR and 2 satellite boxes. The few recordings that can be played have audio skip issues off and on with more frequency at the beginning of the playback. Please advise with solution. I have replaced all three boxes in last 3 months.
There was an outage notification on the Cox app the night I posted these replies. Most of the issues were fixed by the next day and it has gotten progressively better since then. Thanks to the Cox team and to those who assisted with replies.
Good for you but I have had the opposite issue as I've stated previously, my issues still exist and are ongoing.
I contacted their online 24/7 support chat (supposedly with a live agent) and here is the response:
Mary , I apologies for the inconvenience caused to you, we are facing the issue with the DVR and our teams are working to resolve the issue as soon as possible .
When I asked about the shows that it tells me are inaccessible and the fact that this has been going on for the last 4 weeks off and on and my DVR just decides to reboot 4 to 6 times a day up until today which it has been happening all day and with programs recorded tonight and previously all inaccessible and the response was:
I understand your issue your previous recoding will not be impacted .and our teams are working to solve the issue as soon as possible, we appreciate your patience and understanding in this matter.
I've had 3 contour boxes fail, at which time I lost all my DVR recordings. I received my latest box 5 months ago and it is different - it uses the cloud. Now about a quarter of my recordings freeze, have intermittent sound, get mysteriously deleted or just fail to record. In the past seven days, not a single recording was playable. Instead I receive messages: "Sorry, we ran into a problem. This recording isn't available right now. Please try again later. XRE-06014" or just "Sorry, there was a problem with playback of this DVR recording." For $300 per month, you'd expect better service.
I can certainly understand your concern and frustration. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com
Don't you have my info on file based on my email address? There is never an issue with my credit card being charged every month.
The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. If we can be of any help, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Same issues. New recorded programs not available XRE 6014. Yesterday could sometimes open recording but had issues with sound cutting out, FFwd, freezing video and or audio. Have tried recycle with no help.
This is a known issue that they seem reluctant to fix. Your experience is identical to mine. Trying to watch a recording is unbearable.
They are fully aware they just don't give a **bleep**. I've been lied to repeatedly,they now are using AI responses that are even more intelligence insulting than chat or cs halfwits.
