Forum Discussion

doug_nordyke's avatar
doug_nordyke
New Contributor
4 years ago

Does anyone else notice that when a program is recorded, the recording ends before the program is actually over?

Frequently when we watch a show we have recorded, the recording stops before the program actually ends.  We also notice that when we start to watch the recorded show, that it often starts with the end or a previous program...

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Doug Nordyke,

    I am so very sorry to learn of your DVR troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator
    • John2222's avatar
      John2222
      Contributor II
      4 years ago

      Yes we have the same problem on both DVR-6 tuners.  Crystal S, what is Cox doing to escalate and solve and fix this problem?

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        Hi John2222

        I know it is important to you to record all of your favorite shows. You can always set the DVR to recover 1-2 minutes early and stop 5 minutes late. See the links below to help you with those settings.
        www.cox.com/.../managing-contour-scheduled-recordings.html
        www.cox.com/.../scheduling-a-series-recording-on-a-cox-tv-dvr.html

        Ben S.
        Cox Support Forums Moderator
    • Tom2001's avatar
      Tom2001
      Contributor
      4 years ago

      Same issue here in Laguna CA....records 45 seconds early and misses final 45 seconds. Having us add recording time to the DVR is a bad solution. Cox just has to look into the Time problem and resolve it.

      • Becky's avatar
        Becky
        Moderator
        4 years ago
        Hi Tom2001, thanks for reaching out to us through Forums and Twitter. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator