Forum Discussion

doug_nordyke's avatar
doug_nordyke
New Contributor
4 years ago

Does anyone else notice that when a program is recorded, the recording ends before the program is actually over?

Frequently when we watch a show we have recorded, the recording stops before the program actually ends.  We also notice that when we start to watch the recorded show, that it often starts with the en...
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Doug Nordyke,

I am so very sorry to learn of your DVR troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
Tom2001's avatar
Tom2001
Contributor
4 years ago

Same issue here in Laguna CA....records 45 seconds early and misses final 45 seconds. Having us add recording time to the DVR is a bad solution. Cox just has to look into the Time problem and resolve it.

  • Becky's avatar
    Becky
    Moderator
    4 years ago
    Hi Tom2001, thanks for reaching out to us through Forums and Twitter. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator