Forum Discussion

jjinterravita's avatar
jjinterravita
New Contributor II
31 days ago
Solved

Cloud DVR recordings freeze constantly

We had a Cox DVR box and were told it was failing and we should switch to Cox Cloud DVR

We did, nothing but problems - recordings freeze for minutes or seconds during playback or fast forward, sound goes away while still playing - every evening, various recordings

We have reset the boxes, nothing seems to help

Internet speed (Cox Gigablast) shows 900 mbps consistency during the problems, so doubt it is bandwidth

Any ideas on who to call or things to try?

Thank you

  • HeatherS's avatar
    HeatherS
    31 days ago

    Hello, jjinterravita. I apologize for the experience you are having with your DVR playback. We have identified and escalated this issue for resolution through a specialized team. If we can assist you with account-specific support,  Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. 

  • HeatherS's avatar
    HeatherS
    Moderator
    31 days ago

    Hello, jjinterravita. I apologize for the experience you are having with your DVR playback. We have identified and escalated this issue for resolution through a specialized team. If we can assist you with account-specific support,  Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.