Forum Discussion

doug_nordyke's avatar
doug_nordyke
New Contributor
4 years ago

Does anyone else notice that when a program is recorded, the recording ends before the program is actually over?

Frequently when we watch a show we have recorded, the recording stops before the program actually ends.  We also notice that when we start to watch the recorded show, that it often starts with the en...
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Doug Nordyke,

I am so very sorry to learn of your DVR troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
John2222's avatar
John2222
Contributor II
4 years ago

Yes we have the same problem on both DVR-6 tuners.  Crystal S, what is Cox doing to escalate and solve and fix this problem?

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi John2222

    I know it is important to you to record all of your favorite shows. You can always set the DVR to recover 1-2 minutes early and stop 5 minutes late. See the links below to help you with those settings.
    www.cox.com/.../managing-contour-scheduled-recordings.html
    www.cox.com/.../scheduling-a-series-recording-on-a-cox-tv-dvr.html

    Ben S.
    Cox Support Forums Moderator