We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
We are having these same problems, which are getting progressively worse. Also having similar issue’s while watching live programming (audio cuts out). Get booted out of streaming services randomly while trying to watch what we couldn’t record. It’s becoming increasingly frustrating to be paying such exorbitant prices and not be able to use the service.
Aaugh!! 😤 DVR issues again! How often is this going to happen? Didn't they "upgrade" their system not long ago? All I know is that we moved into our home this past October and problems since that time. It's not as if this is a low cost service! Get it together COX!!
I appreciate that you are looking for more details, we are working with the engineers for updates. Once information is available it will be provided.
This has been going on for months now, cox acknowledged the problem a while ago, fixed for only a few days, has gotten progressively worse, impossible to watch a recorded show… I’ll be calling tomorrow again…this is beyond ridiculous…
I'm having the exact same problems. I'm not sure if I have cloud DVR or a failing physical hard drive but it is frustrating. I call it when it won't Fast Forward "Slow Forward". It just won't go. I spend a lot time trying to troubleshoot with box resets and all the general tricks but nothing works. Cox charges sooo much for their service. I can't figure out why the product is so bad. We've had boxes replaced in the past but it only works for awhile then back to the same old problems. Very frustrating.
taddypole Hi, there are some known issues happening with our Cloud DVR service at this time. Please know that there will be ongoing work performed over the coming weeks to fully resolve the issues. Please know that you can use our On Demand feature to watch any programs that you may have recorded and missed or been unable to playback.
Your missing the point. We pay for the dvr service so we don’t have to watch the ads on the on demand service. Ive only been a customer for a few months and this has been a problem from day one. Its un watchable thus far 70% of the time. I’ll be calling tomorrow for a refund
