Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
I'm having the exact same problems. I'm not sure if I have cloud DVR or a failing physical hard drive but it is frustrating. I call it when it won't Fast Forward "Slow Forward". It just won't go. I spend a lot time trying to troubleshoot with box resets and all the general tricks but nothing works. Cox charges sooo much for their service. I can't figure out why the product is so bad. We've had boxes replaced in the past but it only works for awhile then back to the same old problems. Very frustrating.
taddypole Hi, there are some known issues happening with our Cloud DVR service at this time. Please know that there will be ongoing work performed over the coming weeks to fully resolve the issues. Please know that you can use our On Demand feature to watch any programs that you may have recorded and missed or been unable to playback.
Hi StephanieS, this issue, we all share, started a month or so ago for me. Now trying to use the cloud DVR from 6PM to 9PM is useless (Obviously Cox servers can't handle the traffic). This was not an issue in the past. When issue is happening, I check my internet connection/speeds and all is good. Firestick streaming - no problem.
- What changed on your end?
- Has Cox added to many user to their cloud? (Maybe out source to YouTube or put your Countour app on stick so I can stream my DVR through something "smarter" than Cox box.)
- Can we go back to local hard drive DVR?
- Give me a time line. My patients is running out. We've had Cox for 21 years and ready to jump to another service.
Hello. I'm truly sorry for the inconvenience this has caused. I assure you our engineers are working on this issue as quickly as they can to remedy it. We also hope it is done very soon. If you have any specific account concerns, please email us your name, address and a link to this thread to cox.help@cox.com so we can help. Thank you
Same problem with On Demand shows.
Hi Spojo,
I'm sorry to hear you're having service issues. If you're having trouble with playback or errors on VOD services, please email us at cox.help@cox.com with your address and we will investigate further.
Thank you.
So what’s the ETA to have this fixed and how do I apply for a refund since this isn’t working correctly
Hi hessc41 At the moment, I don't have an ETR available, but can confirm our teams are still working on it. In regards to a credit, our forums aren't set up for processing billing requests. Our forums are public and we would never ask you to share sensitive information here. This community's primarily purpose is for customers to talk to each other about topics relating to Cox services. For billing and most other account specific concerns we ask that you contact us privately with your full name, complete street address and the details of your concern. If you need additional assistance please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
