Cox cloud dvr horrible
Ever since switching to cox cloud dvr the performance is abysmal. Recording is choppy, freezes, poor picture quality etc. The list goes on and on. Cox tech support has been completely useless. Any suggestions?
Forum Discussion
We are having the same problem... again. The dvr recording freezing and audio dropout quit for awhile but now its back again. It seems like its only during the evening hours. Boxes have been reset, changed etc. This has been going on for awhile now. Can't get any help from tech. They had a ticket opened last time we experienced this but never heard a word back. Getting ready to jump ship. Can't see paying for something you can't use
Hi RCFlyer. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
We have been experiencing the same issues for months. Cox has no solution to fix the problems and deliver quality service.
The same recordings play well in the contour mobile app. So I think it is a communication issue with the box.
We are also getting audio dropouts during recording playback, in the same places. Rewind and it drops out at same point. Recording plays without dropouts on mobile app.
Cloud DVR requires a strong signal. Yours is probably too weak for quality playback. I would suggest you call Cox and schedule a tech visit to check your signal. If your dropline comes in from a pole, be sure to specify the tech must have a long ladder and, when he arrives, request your signal be checked at the tap (Cox equipment that connects your dropline to the Cox main line). If a signal issue is occurring on Cox's side up to and including the demarcation point (box on the side of your house), you won't be charged for the tech visit. You might want to subscribe to Cox Complete Care ($10/month) prior to scheduling the tech visit because it will cover the fee, regardless of where an issue occurs. You may cancel CCC after 90 days. If you cancel before then, you'll be charged any fees that were waived. But Cloud DVR seems to have a lot of issues. It might be worthwhile to keep CCC and schedule a tech whenever an issue occurs, at least until you go an extended period with no issue. I'm not a Cox employee. I'm just telling you what I'd do.
Thank you for the info. Yes we already have complete care as well.
