Forum Discussion

Zderf's avatar
Zderf
New Contributor
13 days ago

Audio dropouts

Have been having audio dropouts both on live broadcast and DVR playback. Mostly live broadcast. New home, fiber optic, all WiFi system. Had a tech visit 3 day ago who said it’s common with the set top boxes, not the router. Replaced the set top box and HDMI cable. Good for a couple days, but watching the KC NFL game, it’s back. It’s also on the other TV’s in bedrooms. 

Rebooted router, set top boxes, and system refresh on the TV set top system. (Done this 10’s of times to no avail).

Back to square one. Although I’ve read on other forums that Cox’s translation of the incoming signal formats is the likely cause. However, it was also said that Comcast has the same problem. But, we just came from XFINITY land after years, and never saw this or the other problem(s) we’ve had with Cox. And, we had coax. 

Audio cuts out
  • DannyS's avatar
    DannyS
    Moderator
    12 days ago

    Hi Zderf, with these concerns.  You may need someone to look into your account personally due to the connection issues you have expressed.  We can assist you with this.  Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email us at cox.help@cox.com anytime for assistance.  We are always happy to help.