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skRhody's avatar
skRhody
New Contributor II
23 days ago
Solved

no audio NESN channel

No audio for red sox game tonight on NESN with Cox in Rhode Island. What is the problem?

  • Thanks. I agree, both SAP and Audio description were OFF...not the issue...the digital feed from NESN was the problem and it has been resolved...thanks everyone. The issue was with NESN....all other channels were working fine!

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  • Hello. I recommend sending an email with your full name, address, and a brief description of this issue o cao.help@cox.com. 

    • CurtB's avatar
      CurtB
      Valued Contributor III
      Allan wrote:

      I recommend sending an email with your full name, address, and a brief description of this issue o cao.help@cox.com.

      Allan   You fat-fingered that one.  cox.help@cox.com

      • Allan's avatar
        Allan
        Moderator

        I appreciate you bringing that to my attention. 

  • CurtB's avatar
    CurtB
    Valued Contributor III

    Verify both SAP and Audio Description are Off.

     When Audio Description is On, language may still be English, but audio quality can be degraded, even when the channel being broadcast doesn't have Audio Description.

    • skRhody's avatar
      skRhody
      New Contributor II

      Thanks. I agree, both SAP and Audio description were OFF...not the issue...the digital feed from NESN was the problem and it has been resolved...thanks everyone. The issue was with NESN....all other channels were working fine!