Forum Discussion

Bruce's avatar
Bruce
Honored Contributor III

If a customers does not return a cable-box to Cox, does Cox block its MAC address on the network?

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
@Bruce, if the cable box is not returned to Cox, then an equipment fee is assessed on the customer's account. Cox typically does not provision cable boxes over the phone. The receivers must be drop-shipped to a customer's home, picked up at a local Cox retail location, or installed professionally by one of our service technicians. -Kevin M. Cox Support Forum Moderator