Recent Discussions
starting to feel like cox stinks
on week 4 of same old mess & it is now a daily occurrence.. ps: to be told that there are no outages, equipment looks fine ** when you can't turn on the TV and watch morning news. NOTHING in the house has changed.. long time cox customer but lately it stinks.. WEEK ONE: started having random outages - both contour and internet.. "service tech" on the phone worked with us, got it working, then 2 days later the same thing . "service tech" on phone sold us the upgrade to panoramic wifi and new modem/router - saying our personally owned modem/router was the problem ($25+ a month more) WEEK 2: router arrived, installed and then 2 days later woke to the same problem.. the internet seem to reset itself but thecontour box Froze. Wouldn't recognize the control.. screen telling us to get the remote closer to the box..etc.. Following on line advice, unplugged contour box.. took over 30 minutes but it reset and we could move forward. BUT it deleted the DVRrecordings from the night before. This routine became the daily norm. I am an expert at pairing and unpairing the remote, refreshing, restarting box.. WEEK 3: This morning, happened again only this time it took over an hour to reset.. was on the chat-line with a tech for almost 2 hours. They logged into our account a managed to reset the system. Happened the next morning. Appointment set for Tech visit to house. While waiting for the Tech, the mess continued. days later, Tech came, twiddled with the wires, refreshed box, scratched his head..Reported that the Main Junction box in the common area is severely damaged, Replaces our crimped cable & put in a work order. The next day - it happen again - was told the contour box must be bad - so drove across town to get another.. got it set up - worked... until the next morning. Appointment set for another tech. next available -- next week - as it wasn't deemed an emergency WEEK 3: AGAIN.. At this point nothing we do or the phone Tech fixes it.. we start watching YouTube shows on the TV.. Confirmed with Live Tech on phone, the main junction box has been fixed... confirmed and sent pictures showing their "line service techs" LIED. At this point, I'm pissed off angry crying on phone. We are still 2 days away from the service visit.. Lady on phone sets a "set up" appointment for the next day. Tech comes, pushes a few buttons on the remote and is able to activate the box.. He still has NO IDEA why this is a daily thing.. Gives me a "secret code to bypass the pairing unpairing fails. WEEK 3- Part 2.. Next tech visit.. the only schedule last week.. we are back to watching YouTube.. Guy comes in with actual equipment.. takes readings from the Main Junction box - still damaged, into the house, to the TV and box. Replaces the box outside on our house, replaces the splitter, runs new cable from new box to inside house. Refresh -- still won't activate.. used "secret code", gets everything working.. refreshes box doesn't work.. uses secret code again .. out on phone with another tech when it finally comes up.. He leaves us extra remotes, and implies that the outages and signal loss may be due to a damaged line in the ground from the damaged junction box. WEEK 4: AGAIN - first thing in the morning - gone again.. use code given us by the tech and get Contour box re-reactivate, but DVR is empty again. Next morning -- SAME THING.. As it is Sunday - will be on the phone first thing in the morning AGAIN... Ready to pull everything out and go with Verizon.. brand new modem/router, brand new contour box, brand new splitter, brand new box on the wall outside.. SAME SH1TTY PROBLEM.
Contour DVR is garbage
This will be a major rant. We moved into our new house 2 years agon and since then nothing but issues with Contour's so called DVR. At the time we signed up for it nobody said anything about it being a cloud DVR (guess I should have researched it more). We came over from Directv because att was a major pain to deal with on billing but it seems Cox has followed in their footsteps. My issues are as follows. 1. Recordings are cut short and not by just a minute or 2 but a 1 hour show records 5 secs, a few minutes and then just stops recording. 2. Trying to rewind or fast forward a show at least 50% of the time results in delay and the screen appears to freeze and then the message that says there was an issue on our end or restart the box and tighten the connections on the box and at the wall. This is a major load of ** from COX which is nothing more than an excuse for old, outdated and crappy equipment. 3. Also whenever the internet goes down we cannot watch anything since the so called dvr is in the cloud and not a physical drive so there in lies another issue. In my opinion if I wanted to stream everything which in case you did not realize it yet is exactly what you are doing, the contour box is nothing more than a large oversized Amazon Firestick, Roku Box or any of many streaming devices. Oh and the picture quality on my 4k tv ** since I just discovered COXis downgrading the video to 720. 4. If I call in or chat with someone the first thing they say is we need to restart your box and if I hear that again I will explode and at this moment I am about to throw COX in the garbage and go somewhere else where at least I will get the same crappy billing issues and most likely service as well and by the way I do not like Century Link for internet because of the issues we had when they were qwest. End of rant
TV Listings Removed from the Web
Why did COX (say it out loud - the name says it all) replace their local TV listings page with a page for sales of streaming products? Why did COX decide it was a good idea to downgrade part of the service I pay ever escalating fees for (even more money every year for fewer channels, poorer quality signals, frequent loss of all services and diffferent channel blocks) by REMOVING LOCAL TV LISTINGS FROM THE WEB. EVERY link to what used to show listings of scheduled shows for all the locally available channels - essentially putting the "Guide" online - have been re-routed to a sales pitch for various streaming upgrades and apps and services. I DON'T WANT STREAMING SERVICE! I WANT TO KNOW IF / WHEN CERTAIN SHOWS WILL BE AVAILABLE ON MY CABLE (OTT) SERVICE! Do they really want me to discontinue Cable TV service for streaming only? If I do it *** SURE won't be with COX (say it out loud - the name says it all).
FoxNews unavailable?
Since yesterday morning Foxnews is unavailable. It shows a message that it's a Cox issue and to try back shortly. I've contacted support but they couldn't help. Resetting my receiver didn't help. With the Covid-19 pandemic families need to stay tuned to the news. I refuse to get my news from CNN or MSNBC as they can't be trusted. When will this be fixed.? Benson, AZ.BeIn Sports Connect error 1102.0.0
Since I moved my service to another address, I can no longer stream my live games through the BeIn Connect App. It was working just fine before and I could watch my games while i wasn't home. After I moved, the App started popping up a message saying “your provider doesn’t support live streaming service for your account”. So I called Cox customer service and they said that I needed another online account because mine was deactivated due to the change of address. So they did. Now, when I loggin to my new Cox account, the Bein Connect app says “We’re experience technical issues. Login later. -1102.0.0”. Its been going on for weeks now. Anyone else got this same issue?
COX VERY OWN TV COMMERCIAL ADVERTISMENT CONSISTENTLY VIOLATING FCC CALM ACT
Why are the Cox commercials consistently so much louder than the other commercials? We have done all the troubleshooting one could do. Here is what i know. They have been doing this for years. It currently on the commercials they air and advertise to sell there very own services. So as a business owner if we could turn up the volume if we paid for commercials that were aired on cox cable, contour, or digital tv then this would be a slam dunk!! NOPE! IT IS ILLEGAL AND NOT FAIR. WHEN BABIES ARE SLEEPING YOU KEEP THE VOLUME DOWN BY THE PEOPLE WE PAY OUR TV BILL TO. WE OPERATE 7 HOMES WITH THIS CABLE PROVIDER. I will be filing a complaint with the FCC regarding the CALM Act. Please join me if you have experienced the same issue?
a question about contour or contour 2 cable boxes (NOT THE DVR)
I was wondering .... can I have 2 contour boxes (not the DVR kind), in the same house (thus replacing a mini-box)? example... 1 in living room and another in bedroom... Or better yet, if I found an extra contour box or contour 2 box (say at goodwill, ebay, amazon, etc...), would I be able to use it in another room instead of the mini-box as I have noticed that the contour box in our living room has nicer features such as more programming and voice remote than the basic remote and programming associated with the mini-box in my room. Any answers on this subject would be great... especially if I find out that I can simply replace the mini-box with say a "goodwill, ebay, amazon, etc.." contour and only pay $2.99 instead of whatever cox is charging to rent their contour receivers each month. Would there be any problems just plugging it in where the mini-box was??
Deciphering The name COX
I have decided to rename Cox Communications to a Name that more aptly describes who they are Granted they are an Internet Phone and TV programing Provider But I have come to determine that working with them they are several companies run by several different departments or divisions I Call Cox Communications "Musical Chairs Corporation" Because, when the music stops we do not know whether we will have achair under our**** or not. Now that is the main Corporate headquarters Stock exchange listing Name. they also have a lesser-known partnership arrangement with a subsidy or sistercorporation known as "THE MERRY GO ROUND COMPANY" Everyone gets to deal with them at one time or another. Now, this is all coordinated by the Lying, Cheating, & Stealing Department. familiar to most people as Marketing and Advertising. And Finally, the Managementteam can be described as "Mostly Full of *** Team" Well, that describes my ten years of working with "Musical Chairs" Just calling a spade a spade.
