Forum Discussion

Emassey616's avatar
Emassey616
New Contributor
3 years ago

Why SSID not working on Xboxone and NAT type is marked unavailable. Help please

Xbox one doesn’t recognize wifi credentials anyone, tested NAT and it’s “strict” 

3 Replies

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @Emassey616
    I know how important it is for you to have your Xbox One connected to wifi. Please reboot your modem/router and restart the Xbox as well.

    Ben S.
    Cox Support Forums Moderator
    • Emassey616's avatar
      Emassey616
      New Contributor

      I’ve tried that number times. The Xbox isn’t recognizing the SSID 

      • BenS1's avatar
        BenS1
        Former Moderator
        @Emassey616
        It recognizes neither the 2.4GHz nor the 5GHz? Are any other of your wireless devices having this issue?


        Ben S.
        Cox Support Forums Moderator