Forum Discussion

Emassey616's avatar
Emassey616
New Contributor
3 years ago

Why SSID not working on Xboxone and NAT type is marked unavailable. Help please

Xbox one doesn’t recognize wifi credentials anyone, tested NAT and it’s “strict” 
BenS1's avatar
BenS1
Former Moderator
Hi @Emassey616
I know how important it is for you to have your Xbox One connected to wifi. Please reboot your modem/router and restart the Xbox as well.

Ben S.
Cox Support Forums Moderator
Emassey616's avatar
Emassey616
New Contributor
3 years ago

I’ve tried that number times. The Xbox isn’t recognizing the SSID 

  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    @Emassey616
    It recognizes neither the 2.4GHz nor the 5GHz? Are any other of your wireless devices having this issue?


    Ben S.
    Cox Support Forums Moderator