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Lisa_J's avatar
Lisa_J
New Contributor
4 years ago

what is up with the crappy connection??

(Lakewood, OH 44107)
I have to reboot my modem/router at LEAST 2x a day because the internet keeps dropping. (3x today already and it's only noon!)
This has been going on for a few months now but has gotten progressively worse this month. 
What is going on???? (yes i realize a lot of people are working/schooling from home)

(A Verizon 5G tower was installed outside my apartment complex--could this be messing with my signal??)

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poor internet connection

3 Replies

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  • Dan_Wilson's avatar
    Dan_Wilson
    New Contributor
    4 years ago

    More than likely it's the communication with your modem with Cox service (I and others have the same issue). Review your event log files and ask for a tech's feedback (event log is located in your modem through the management console).

    Cell tower has no relation to your internet as they're on an entirely different network of their own. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    4 years ago
    Hello Lisa J,

    I am sorry to learn of your connection troubles and would very much like to review your modem diagnostics. Please send us an email to cox.help@cox.com with your address so we can help. Be sure to include this URL.
    We look forward to working with you.

    Latitia
    Cox Support Forums Moderator