Forum Discussion

DLabit29's avatar
DLabit29
Contributor
5 years ago

What could possibly be hurting my signal???

•Gigablast plan
•Brand new coax running through my home.
•Only 1 splitter (cable modem/TV box)
•Docsis 3.1 modem. All levels power and SNR levels within recommended.
•Lines tested at home and at road by senior technician. Says everything looks great.
•Technician ran a ping plotter to determine of any nodes were bad. Everything looked good.
•All wiring and connectors are secured firmly.

My issues: connection inconsistencies

I can have a short span where everything seems to be going well, then BAM...lagging everywhere.
I don't have a pc so I can't particularly run these advanced pc tests. But from what I'm observing, my biggest issues are PING SPIKES, PACKET LOSS, AND FLUCTUATING UPLOAD SPEEDS..

I'm also getting T3 TIMEOUTS in my event log

I started to think maybe it was the servers I was playing on and not my signal.
But I play at my girlfriends house and have absolutely no issues. She has suddenlink.

What in the heck could be my issue? Because cox is not able to detect it and I find it very annoying to not even be able to game on gigabit speeds.

Ps: at this point I'm testing things straight wired to my modem. Is there anything that can be interfering with my signal that cox wouldn't be able to detect even with a ping plotter?

I need some real knowledge here.

bad service
Gigablast
internet
packet loss
Ping Spike
T3 timeouts
upload issues
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    cox senior tech or someone else in the industry?

    apples/oranges where signal is good!

    your own equipment?

    • DLabit29's avatar
      DLabit29
      Contributor
      5 years ago

      I'm not sure what you're asking here lol

      Yes it was a cox senior technician 

      Yes, my own equipment 

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    It looks like our field team has been tracking down some intermittent noise issues in your area for the last week. There is still an open ticket related to this at this time.

    Brian
    Cox Social Media Support Specialist
    • DLabit29's avatar
      DLabit29
      Contributor
      5 years ago

      And this could be the direct issue affecting me?

    • William773's avatar
      William773
      New Contributor II
      5 years ago

      We Also have the same problem in San Diego California for some Time.

      • William773's avatar
        William773
        New Contributor II
        5 years ago

        And, the 2.4 GHz on a brand-new cox panoramic modem not working At All

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Have you looked into your wireless?  Perhaps another wireless channel...re-position your router...does the event log of your router report anything peculiar...how many devices are on your wireless?  I understand we live in the Internet-of-things, but do we really need thermostats, BBQ grills and aquarium pumps on our networks?