Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
11 days ago

Website down?

I can't get Cox's website to log in as of  12:50 last night and my mini box won't reboot.   If the website goes down, will it cause the mini box not to be recognized? 

  • JeffinLouisiana's avatar
    JeffinLouisiana
    Contributor
    11 days ago

    I get this message when I try to log in.

    Oops, looks like something went wrong.
    Please try your request again.

    If the problem continues, you can reach out to us on social media, calling or texting us. We apologize for the inconvenience.

    Sales

    For Cox Residential sales, please call 1-800-818-0679.
    For Cox Business sales, please call 1-800-261-4021.

    Support

    For Cox Residential support, please call 1-800-234-3993, or text: 54512.
    For Cox Business support, please call 1-866-272-5777, or text: 36009.

    Error: 504

  • JulianN's avatar
    JulianN
    Moderator
    11 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

    • Tkealle's avatar
      Tkealle
      New Contributor II
      11 days ago

      Is this a generic response to all questions?  Because from what I’ve been seeing it’s the same answer over and over.  No real response to what is going on with the network. Why is it down?   Why am I not getting a signal?   What’s up?  Is it all over town?  Is it a localized area?  Answers would be nice. 

      • DorisM's avatar
        DorisM
        Moderator
        11 days ago

        Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

        Thank you.