ive had women and men break down and cry from the threat of losing their work at home jobs which took them years to be able to qualify for (pre covid).
That was one of the reasons I left Cox Business. When I got the position it was Tier 2 and we only took escalated calls after the basic stuff was done by Tier 1. However they found it was cheaper to hire a few more CB reps and make all of Tier 2 now Tier 1. They even forced us to change our email signatures so it no longer said Tier 2.
Part of the reason I help out here it to refill my karma meter. There were so many people I wanted to help but was out of scope of what I could do. That is why I enjoyed working for Cox Tech Solutions(CTS) before I left Resi for CB. We were basically given free reign to help any customer we could. I was a bridge engineer so I specialized in getting badly infected computers to connect to the LogMeIn platform so the real experts could clean them.
I was Data Tier 2 for Residential, something I enjoyed, because I am amongst other things, highly trained in analog and digital communications, with specialized training in Newbridge Mainstreet, Simplex, Micom, Bay networks, Cisco, as well as Microsoft, (MCSE/MCSI) Novell, and more. They combined Data Tier 2 into cag, so instead of having a group that was specialized and highly trained in data communications, (and knew how to troubleshoot and get stuff fixed), now we were Jack of all Trades, and master of none. I can't even begin to tell you how many members of the cag didn't know the difference between POP and IMAP, and I even got text messages requesting email help from CAG members, months after I retired. Instead of keeping a group that was more capable of assisting customers in place, the put us in a position where we now had data/telephone/cable/billing/complaint department/and I don't know who can help you so let me transfer you to CAG, and now all the PREVIOUS CAG members now had DATA added to their plate, and many are STILL not prepared for that because as I said, jack of all trades, master of none.
