Hello everyone, I have lately switched to the ARRIS SB6190 to increase my connection consistency with more channel capacities from the old motorola SBG6580. Since the change, I have had better experience until last two weeks. Yesterday and now today is little more worse feels like. There is a good amount of speed drop compare to 2 weeks ago (especially on the upload side). We use media streaming devices for our TV and movies and this has some effect on it time to time (not always). I have noticed that I have a lot of logs for correctable and uncorrectable data. Do all these numbers of Uncorrectables look okay? If not, what are your suggestions?

@yalch I checked from this end and the modem is reporting poor signal levels. Are there any cable splitters you can try bypassing and seeing if that helps?

I also noticed this just right now, so I am not resetting anything to keep it this way, i think will be easier for tech to see all as it is logged and in current error status.

I can, but that will eliminate my connections to the cox tv mini boxes. but I will now to see if it makes any difference.

Chris, I just did remove the splitter behind the tv where it splits one connection from wall to tv and the modem. I see some light increase on SNR margins. There is another splitter I believe in the wall, behind the face plate, which I can remove that if you want me to in about an hour.

Hello yalch, Let us know if bypassing the splitter works for you.

@yalch Any extra splitters you are able to remove will definitely help reduce signal loss. You could also try testing the modem at a different outlet and see if that helps.

high number of uncorrectables

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yalch
New Contributor
I also noticed this just right now, so I am not resetting anything to keep it this way, i think will be easier for tech to see all as it is logged and in current error status.
ChrisL
Former Moderator
@yalch

I checked from this end and the modem is reporting poor signal levels. Are there any cable splitters you can try bypassing and seeing if that helps?
yalch
New Contributor
I can, but that will eliminate my connections to the cox tv mini boxes. but I will now to see if it makes any difference.
yalch
New Contributor
Chris,

I just did remove the splitter behind the tv where it splits one connection from wall to tv and the modem.

I see some light increase on SNR margins. There is another splitter I believe in the wall, behind the face plate, which I can remove that if you want me to in about an hour.
DeeJ1
Former Moderator
Hello yalch,

Let us know if bypassing the splitter works for you.
ChrisL
Former Moderator
@yalch

Any extra splitters you are able to remove will definitely help reduce signal loss. You could also try testing the modem at a different outlet and see if that helps.
yalch
New Contributor

Chris,

Just removed inner wall splitter as well.

From outside cable box to the modem there is maybe 2 couplers (which are just straight couplers to connect to male end to each other).

power margins dropped, snr margins went up a little bit but upload speeds are under 0.50mbps, download speeds around 40-50mbps. I assume due to upload slowness, I am having slow loading, uploading times.

what are your thoughts?
yalch
New Contributor
also cox test speeds are getting timed out time to time, just tested again and upload speeds are 0.55 or 0.40mbps.
ChrisL
Former Moderator
@yalch

I'm still having trouble accessing the modem status from this end. It may be time to arrange for a technician to come out and troubleshoot further.
DeeJ1
Former Moderator
Hello yalch,

I apologize about this, I will look into this for you. In the meantime, try checking your speed on www.speedtest.net.