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gorgofdoom's avatar
gorgofdoom
New Contributor II
4 months ago

Very high ping on one out of two computers; has persisted for several days

I am experiencing a very strange situation.

I have two widows PC's which i use to stream Geforce Now. One is connected to the router by WIFI, and the other by ethernet. Both have normal (1-5ms ping) to the router.

However, the machine that is connected by ethernet is showing 150-250ms to the GFN servers & 120ms when running a speedtest. The wifi connected computer is experiencing 15-20ms, as usual.

Looking at the traceroute log on the problem machine, it says it is failing to reach the Geforce now server in the first attempt. That's about all i could derive from it. If anyone could advise the next appropriate course of action, i would be very grateful!

I have rebooted every in-house network related device (several times) & all drivers are up to date.

packet loss

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  • gorgofdoom's avatar
    gorgofdoom
    New Contributor II
    4 months ago

    Tracing route to 66.22.132.135 over a maximum of 32 hops
    1 4 ms 3 ms 5 ms 192.168.0.1
    2 13 ms 10 ms 15 ms 10.69.120.1
    3 14 ms 14 ms 14 ms 100.127.4.30
    4 7 ms 16 ms 13 ms 100.120.102.22
    5 232 ms * 192 ms langbprj01-ae2.rd.la.cox.net [68.1.4.252]
    6 * * * Request timed out.
    7 151 ms 150 ms 156 ms 208.184.23.101.IPYX-178952-003-ZYO.zip.zayo.com [208.184.23.101]
    8 172 ms * 168 ms 66.22.132.7
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.

    • LaToyaW's avatar
      LaToyaW
      Moderator
      4 months ago

      Hello,

      I'm sorry you are experiencing high pings on both devices. When you have a moment, please email us your full name, complete address, and brief details on this issue to cox.helpCox.com.

      • Darkatt's avatar
        Darkatt
        Valued Contributor III
        4 months ago

        he said he was experiencing high ping on one device. That indicates something different in the settings internal of the devices themselves. 

         

    • LaToyaW's avatar
      LaToyaW
      Moderator
      4 months ago

      Correct. Once we have his information and troubleshoot, we can direct the customer to the complete care team.

    • ExtraChrispy's avatar
      ExtraChrispy
      Contributor III
      4 months ago

      What happens if you run this same trace route on the device not having he issues?  Can you post the results?

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    4 months ago

    So there is a couple of things to try. Dr TCP was a program that could allow you to adjust your ethernet settings