Tracing route to 66.22.132.135 over a maximum of 32 hops
1 4 ms 3 ms 5 ms 192.168.0.1
2 13 ms 10 ms 15 ms 10.69.120.1
3 14 ms 14 ms 14 ms 100.127.4.30
4 7 ms 16 ms 13 ms 100.120.102.22
5 232 ms * 192 ms langbprj01-ae2.rd.la.cox.net [68.1.4.252]
6 * * * Request timed out.
7 151 ms 150 ms 156 ms 208.184.23.101.IPYX-178952-003-ZYO.zip.zayo.com [208.184.23.101]
8 172 ms * 168 ms 66.22.132.7
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
he said he was experiencing high ping on one device. That indicates something different in the settings internal of the devices themselves.
Correct. Once we have his information and troubleshoot, we can direct the customer to the complete care team.
CCC is outsourced, isn't it? Anyone know to who?
Used to be a company called plum choice. Trust me, i talked with some of the people at CCC, I would NEVER ever refer someone to them. I had a customer come back to me from them after they told the customer Cox doesn't support POP, it's the "OLD" style of getting mail.
What happens if you run this same trace route on the device not having he issues? Can you post the results?
