Forum Discussion

VeggieBLT's avatar
VeggieBLT
New Contributor
31 days ago

Upload speed seems great, but keeps majorly hiccupping when streaming

I stream on OBS regularly, as well as over discord video share and Parsec, and all three have been experiencing extreme issues  ranging from occasional hiccups to 90% frame loss. When I do a test on any site it says upload is perfect, and when I use anything that isn't streaming video I see no loss. I've tested this on multiple different devices. I'll admit I even tried a VPN because it seemed throttling was the issue, and weirdly it DOES help just a bit but it still. Router has been restarted a million times. Has anyone else had this issue?

packet loss
  • JulianN's avatar
    JulianN
    Moderator
    31 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    31 days ago

    What model modem/router do you have? Does the problem happen if connected wired direct to the modem? If so, post your signal levels. Also use Pingplotter to monitor for packet loss and latency spikes. You can share the data by going to file > share > create sharing page.

    • VeggieBLT's avatar
      VeggieBLT
      New Contributor
      30 days ago

      I believe it's the Panoramic Wifi Gateway?

      I think I did this right? Hopefully this gives some insight! Thanks for responding! https://share.pingplotter.com/b17LT4GvnDG

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        30 days ago

        Were you having the problem when running that trace? It doesn't show any packet loss and you get to the destination with 9-13ms, which is fine. Do you have any other data to compare to? What does the trace show on VPN? If not I suggest working with OBS support group. You can get frame loss due to OBS settings and computer issues.