Forum Discussion
10 Replies
- DRVEGASContributor III
Try downgrading to the slowest package as that's what worked for me 🤣
- WiderMouthOpenHonored Contributor III
I think OP should isolate any technical bottlenecks before switching packages. That is why they are here right?
- BruceHonored Contributor III
We'd need a squinty-eyed read of the type of Ethernet cable connecting ONT to router (Cat-3, Cat-5, Cat-5e, etc). Make/model of router. Info of NIC card on testing device.
- WiderMouthOpenHonored Contributor III
First, what package name do you have exactly? According to here, the highest package is "Go Beyond Fast Internet" which is 2000/2000.
Next, what model router do you have? Is it slow on wired as well as wireless?
Finally, if slow on both, have you tried connecting direct to the ONT and running a speed test? The ONT is the device installed by Cox to turn fiber into ethernet and is probably made by Nokia.
Overall it sounds like a 10/100Mbps bottleneck from a bad ethernet or bad port.
- BruceHonored Contributor III
Are you asking if OP has ever measured anything over 100 Mbps?
- WiderMouthOpenHonored Contributor III
Yes, I guess so. I assumed they haven't since they said they only get 93Mbps on a "good day".
- ExtraChrispyContributor II
93Mbps is a very uniquely suspicious test result. I'd check the status of the Ethernet connection to see what Phy link speed you're getting. It sounds like you have a device connecting at 100Mbps somewhere.
- DarkattValued Contributor III
I agree, I would wager they probably have a cat 4 cable somewhere, or cat 5 cable.
- LovemylabContributor III
Are you certain you are testing with a device that goes over 100? I once completely missed that the laptop I had plugged in to the router via ethernet only had a 10/100 Network Interface Card (NIC).
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