the internet service in my neighborhood is not stable. in the past few weeks we have had multiple outages each under an hour and several slow internet periods requiring a modem reset. often restarting the modem doe not solve the slow running service.
Honestly, that's pretty normal with Cox
When you say outage, do you mean declared outage or just that service stopped working? Also, what model modem/gateway do you have?
Hi, there. I'm so sorry for the poor service. You should not have to continually restart your modem. We want to help you fix that. Issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Thank you, in advance. We really do want to help.
