Forum Discussion

Jeremyhubaker's avatar
Jeremyhubaker
New Contributor
2 months ago

Greedy disgusting service

I despise cox as a provider you’re greedy, and your service drops off yet you charge nearly 40% more then other services for less speed. I have no choice but to be ripped off by you as my apartment complex partners with your **bleep**ty service and won’t allow att to expand here with fiber internet which is unlimited and cost less for more speed.. Seriously thinking about biting the bullet and just taking ATTs 5g internet because you’re greedy money hungry #$%^&. The. You  Want to charge even more money just for using the **bleep** service. 1tb of data a month isn’t **bleep** in a world where everything requires the internet including the tv. Then you lie about other companies and say many others do the same thing. That’s bull**bleep** no one charges people for usage. Data is free you **bleep**holes, it’s not fricken fossil fuels it’s data it’s naturally unlimited. And the. You want people to pay $50 for unlimited data. You’re insane you’re charging more for subpar service. You only get business because people who live in apartment complexes don’t really have a choice. They partner with your **bleep**ty service for discounts and write off that it’s resident don’t benefit from. Why not try not being **bleep**holes and stop throttling people and charging people

extra for using the **bleep** service in the first place? 

Bandwidth Allowance
  • LatitiaS's avatar
    LatitiaS
    29 days ago

    Hi gntnjf,

    The last thing we would want is to lose a loyal customer, especially without an opportunity to address your service issues.  If if is not too late, please send us an email with your account details to Cox.help@cox.com and we would be happy to investigate your concerns.  Surely we can work together to improve on our current relationship.

    Cox Support Forum Moderator 

     

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    31 days ago

    Wonder how long until this post is locked. The cursing was a nice touch. Classy. 👌

    • gntnjf's avatar
      gntnjf
      New Contributor III
      31 days ago

      Do you work for Cox? Only an employee would defend this company as much as you do. You try to dog people out for their frustration with this company. What do you gain for that? Are you just an #$% who trolls this site to play with people? Dude find a job or do you have one with Cox? 

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        30 days ago

        Actually, I am retired. I have had Cox in my home for over 30 years. First TV service, then internet then telephone.

        I have always found them to be responsive to the few issues I have had, of course I talked to the people there like human beings, and treated them nicely, something that I gather from your post, YOU didn't do. 

        That being said, MOST issues are actually easily resolved. In the home, replacing barrel connectors in wall plates, replacing splitters, replacing coax cables from wall plates to devices fix many problems. If the issues is the service coming up to the home, Cox will fix that to, but you need to get a tech out to troubleshoot, and if you have had more than a couple of techs out, request a senior tech, or a field supervisor look into it.  If you live in an apt, request a senior MDU, (Multiple Dwelling) technician.

        I pay for 500 down, and 50 up - 

        As you can see, I get that. Whatever issue you are having, it can be fixed. 

        If you WANT it fixed, WMO and myself can assist you in how to ascertain where the issue is, and how to get it fixed. Bad mouthing, swearing, and being unkind, gets you nowhere. 

  • ColleenD's avatar
    ColleenD
    Moderator
    31 days ago

    Hello Jeremyhubaker,
    I apologize for the delay. We sent a reply on Friday, but it didn't post (probably due to our community forums filter attempting to remove unapproved language from your post), so I am reposting the message Dustin intended for you to receive. 

    We want you to remain connected at all times. Our community can help troubleshoot and may need more details as to the issues you face with the service going in and out. Cox offers a variety of internet plans that include a 1.25 TB (1,280 GB) and you may monitor usage on the Cox App. Before seeing if a data plan is needed, you may check your usage on the Cox App with a registered account. www.cox.com/myprofile/registration.html 

    If overages are a concern, we have some helpful information on ways to monitor and possibly lower usage on our website here: www.cox.com/residential/internet/learn/data-usage.html. Cox also has some lower cost internet options you may check to see if you are eligible where you live www.cox.com/residential/internet/low-cost-internet-plans.html and our sales team can help in any options if eligible.

    When you find the connection drops, what are you seeing exactly and are multiple devices experiencing the issue? Are you able to view your modem logs? Is the connection drop happening on devices connected wired as well as over WiFi?

     



    soMos45 
     I don't want you to feel this way. Please feel free to share the details of any service related questions you might have. Between our community members and our moderators I'm sure you will get the help you need. Please keep in mind that any account specific concerns requiring the sharing of your personal information should be shared privately  and you can reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.