Forum Discussion

Jeremyhubaker's avatar
Jeremyhubaker
New Contributor
2 months ago

Greedy disgusting service

I despise cox as a provider you’re greedy, and your service drops off yet you charge nearly 40% more then other services for less speed. I have no choice but to be ripped off by you as my apartment c...
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  • LatitiaS's avatar
    LatitiaS
    29 days ago

    Hi gntnjf,

    The last thing we would want is to lose a loyal customer, especially without an opportunity to address your service issues.  If if is not too late, please send us an email with your account details to Cox.help@cox.com and we would be happy to investigate your concerns.  Surely we can work together to improve on our current relationship.

    Cox Support Forum Moderator 

     

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
31 days ago

Wonder how long until this post is locked. The cursing was a nice touch. Classy. 👌

gntnjf's avatar
gntnjf
New Contributor III
31 days ago

Do you work for Cox? Only an employee would defend this company as much as you do. You try to dog people out for their frustration with this company. What do you gain for that? Are you just an #$% who trolls this site to play with people? Dude find a job or do you have one with Cox? 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    30 days ago

    Actually, I am retired. I have had Cox in my home for over 30 years. First TV service, then internet then telephone.

    I have always found them to be responsive to the few issues I have had, of course I talked to the people there like human beings, and treated them nicely, something that I gather from your post, YOU didn't do. 

    That being said, MOST issues are actually easily resolved. In the home, replacing barrel connectors in wall plates, replacing splitters, replacing coax cables from wall plates to devices fix many problems. If the issues is the service coming up to the home, Cox will fix that to, but you need to get a tech out to troubleshoot, and if you have had more than a couple of techs out, request a senior tech, or a field supervisor look into it.  If you live in an apt, request a senior MDU, (Multiple Dwelling) technician.

    I pay for 500 down, and 50 up - 

    As you can see, I get that. Whatever issue you are having, it can be fixed. 

    If you WANT it fixed, WMO and myself can assist you in how to ascertain where the issue is, and how to get it fixed. Bad mouthing, swearing, and being unkind, gets you nowhere. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      29 days ago

      If you check their posts, they have made it clear they are switching and have said they don't want technical help. They just came here to bad mouth Cox before they left because I think it makes them feel better. Some people like to start band wagons for people to jump on, a soap box to yell from, and all that cancel culture stuff. 

      • gntnjf's avatar
        gntnjf
        New Contributor III
        29 days ago

        Have a great Holiday, Sir.

    • gntnjf's avatar
      gntnjf
      New Contributor III
      29 days ago

      I have done the things you are suggesting sir. The issue is cox cuts internet going in. 5 days in a row during the holidays they stop service at 8-9 pm. Family time! I have dealt with cox forever but I'm over dealing with the same problems. Believe me my leaving is not a half cocked decision. It had been coming for a while. I understand that giving advice here is the norm but I also believe forums should be used for free speech and that helps others too. No soapbox just my opinion and my right. I am not some young girl spurting crap. I have an enormous amount of friends and family leaving Cox. Ie Mass Exit. You can agree with me or not that's your right. I have an issue with bullies. I will call them out everytime. Done have a wonderful Holiday...

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        29 days ago

        How do you know they are cutting service? Is an outage declared? If not, what is the indication on your modem? 

        I ask, because it may NOT be Cox cutting service, it could be something like a neighbor with a Ham radio broadcasting between the times you are having issues, and if they have cox and a bad coax connection somewhere,  their radio signal could be getting in the lines and causing your issues. 

        There are MANY things that can cause problems, and not all of them are things that Cox can control. 

  • JulianN's avatar
    JulianN
    Moderator
    31 days ago

    Hello. This is a Cox forum and Cox does monitor it. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

    • gntnjf's avatar
      gntnjf
      New Contributor III
      31 days ago

      I'm leaving anyway I don't need your help. I've tried to get it for years. You are gonna let your customers get harrassed by this guy? Monitor him... 

      • JulianN's avatar
        JulianN
        Moderator
        31 days ago

        I am very sorry you’re not having the best experience. I can assure you that we’re always striving to do better. We value your business and if there is anything we can do to assist, we would be happy to, as we do not want to see you go. Our teams will continue to be available 24/7 for assistance. Thank you!

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    30 days ago

    Yes, I used to be a employee, but not for 10 years. However I am not a Cox fan boy. Look at my posts. I am the first to point out Cox's flaws. However I also call a spade a spade. Not a single one one of your posts has been to help someone or to troubleshoot a problem. Either you don't understand the purpose of this forum or you don't care. Either way, I am a person who helps here. I am probably only 1 of 3 people here who still helps people. Who are you? It seems more like YOU are the ass who is trolling. Just another fool who wants their soap box to complain on. I think you said it best "Time to move on". Bye!