Hello Jeremyhubaker,
I apologize for the delay. We sent a reply on Friday, but it didn't post (probably due to our community forums filter attempting to remove unapproved language from your post), so I am reposting the message Dustin intended for you to receive.
We want you to remain connected at all times. Our community can help troubleshoot and may need more details as to the issues you face with the service going in and out. Cox offers a variety of internet plans that include a 1.25 TB (1,280 GB) and you may monitor usage on the Cox App. Before seeing if a data plan is needed, you may check your usage on the Cox App with a registered account. www.cox.com/myprofile/registration.html
If overages are a concern, we have some helpful information on ways to monitor and possibly lower usage on our website here: www.cox.com/residential/internet/learn/data-usage.html. Cox also has some lower cost internet options you may check to see if you are eligible where you live www.cox.com/residential/internet/low-cost-internet-plans.html and our sales team can help in any options if eligible.
When you find the connection drops, what are you seeing exactly and are multiple devices experiencing the issue? Are you able to view your modem logs? Is the connection drop happening on devices connected wired as well as over WiFi?
soMos45
I don't want you to feel this way. Please feel free to share the details of any service related questions you might have. Between our community members and our moderators I'm sure you will get the help you need. Please keep in mind that any account specific concerns requiring the sharing of your personal information should be shared privately and you can reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
