I am using cloud services heavily. Within the last year, I see a constantly lowering upload speed. Why? How to fix it?

it feels like that some times. cause they dont seem to care about people that would rather have more upload. hell i would rather have 100mbps upload and they can drop that so called 1 gig to 500 and ill pay the same price.. lmao

I should exploit your backwards views and sell you oceanfront property in Oklahoma. First, I and all other Cox customers didn't subscribe to a name ("Essential," "Preferred," Ultimate," etc) but instead to a capacity (50, 100, 300 Mbps, etc). I originally subscribed to a 100 Mbps capacity because it's all the capacity I needed and still only need. However, Cox doesn't tether your plan to a capacity but instead to a name. For example, I have always had an incarnation of a "Preferred" plan but a "Preferred" plan at a different capacity: 100 to 150 to 250 Mbps. Moreover, after what you had just written, I guess their "Preferred" plan was originally 50 Mbps...so you'll be reinforcing my point. Second, a lower plan would logically cost a customer less money than a higher plan; for example, a 50 Mbps plan would cost less than a 100 Mbps plan. This is where it'll be tricky for you so hang in there. If Cox was to eventually "raised the lower packages UP"...at their lower prices, mind you...why didn't Cox just roll the name of my package DOWN to my original 100 Mbps needs? It's because the lower package..."at no cost to you!"...would have lower my original 100 Mbps plan to the cost of the 50 Mbps package, and Cox didn't want my bill to decrease because I would have been paying Cox less money. We can't have this! It's a shell game to assign your subscription to a name instead of a capacity. I had originally subscribed to 100 Mbps, Cox raised "Essential" to 100 Mbps and "Preferred" to 250 Mbps. Where is my original 100 Mbps plan? I could always rollback to "Essential"...with its now 5 Mbps upload. Clear as mud? I didn't think so. I tried.

What plan do you subscriber? Cox lowered the uploads on certain plans to get you to pay more for their higher plans. www.cox.com/.../speeds-and-data-plans.html

Cox hasn't lowered the upload speeds to get you to pay more, that is inaccurate.

i have there highest plan and just the past day or so. my upload speed drops to .3 mbps on just about any speed test site i try. same thing seems to happen every year..

Unacceptable low upload speed

13 Replies

Replies have been turned off for this discussion

iBloodhunterTV
New Contributor II
2 years ago
i have there highest plan and just the past day or so. my upload speed drops to .3 mbps on just about any speed test site i try. same thing seems to happen every year..
- Darkatt
  Valued Contributor III
  2 years ago
  Are you testing using ethernet or WiFi? What modem/router are you using? Are you really on the 2 Gbps plan which is the highest plan?
- TiffanyR
  Moderator
  2 years ago
  Hello IBloodhunterTV,
  
  I am sorry that you have experienced speed and internet issues recently. I have provided some steps that you can take to help diagnose and resolve the speed issues on your thread at forums.cox.com/.../why-does-it-seem-cox-does-not-care-about-upload-speeds. Please let us know how it goes.
  
  Tiffany R.
  Cox Support Forum Moderator
Bruce
Honored Contributor III
2 years ago
What plan do you subscriber? Cox lowered the uploads on certain plans to get you to pay more for their higher plans.

www.cox.com/.../speeds-and-data-plans.html
- Darkatt
  Valued Contributor III
  2 years ago
  Cox hasn't lowered the upload speeds to get you to pay more, that is inaccurate.
  - Bruce
    Honored Contributor III
    2 years ago
    Just because you think it's inaccurate...it doesn't mean it's inaccurate.
    
    There are a lot more 5 Mbps uploads on their Plans page then there were in the past.
    
    When I moved to Northern Virginia, I subscribed to 100/10. Cox eventually eliminated this plan and upgraded me to their new 150/10 and then a few years ago...to avoid me from paying a lower price...Cox automatically bumped me up to 250/10 at "now extra cost to you!" Meaning, I've always had a 10 Mbps upload.
    
    Since then, Cox had restored their previous 100 and 150 plans albeit at a 5 Mbps upload.
    
    I only need my original 100 Mbps download and 10 Mbps upload is fine, but I can survive at 5 Mbps.
    
    forums.cox.com/.../new-data-plans