T3 timeouts - started happening again in recent 2 weeks

Question

rabiya · Answer

Is anyone else facing internet connection drop in recent 2-3 weeks in 85044, I had to do modem reset for more than 10 times in the recent 2 weeks.

bens1 · Answer

Hi @Rabiya

I know how frustrating it is to have frequent internet signal drops. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

Ben S.
Cox Support Forums Moderator

rabiya · Answer

No splitter/amplifier, directly connected to wall from modem.

Time
Priority
Code
Message

May 04 2021 23:26:10
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:23:51
3-Critical
R06.0
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:23:51
3-Critical
R03.0
Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:23:11
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:22:31
3-Critical
R06.0
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:22:31
3-Critical
R03.0
Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:22:26
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:13:08
3-Critical
R04.0
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:09:16
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:08:28
3-Critical
R07.0
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:01:09
3-Critical
R04.0
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 23:00:13
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:59:09
3-Critical
R07.0
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:58:33
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:58:29
3-Critical
R07.0
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:57:33
3-Critical
R06.0
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:57:33
3-Critical
R03.0
Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:57:30
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:57:29
3-Critical
R07.0
Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

May 04 2021 22:56:50
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;

rabiya · Answer

bens1 No splitter/ amplifiers in between, the service has deteriorated so bad to have connection drop more than 10 times in the same day.

bens1 · Answer

@Rabiya

Thanks for letting me know. Because there are no known issues in the area, I would recommend you send us an email at cox.help@cox.com with your full name, full address, so that we can set up a technician visit for you.

Ben S.
Cox Support Forums Moderator

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Time	Priority	Code	Message
May 04 2021 23:26:10	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:23:51	3-Critical	R06.0	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:23:51	3-Critical	R03.0	Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:23:11	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:22:31	3-Critical	R06.0	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:22:31	3-Critical	R03.0	Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:22:26	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:13:08	3-Critical	R04.0	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:09:16	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:08:28	3-Critical	R07.0	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:01:09	3-Critical	R04.0	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 23:00:13	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:59:09	3-Critical	R07.0	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:58:33	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:58:29	3-Critical	R07.0	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:57:33	3-Critical	R06.0	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:57:33	3-Critical	R03.0	Ranging Request Retries exhausted;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:57:30	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:57:29	3-Critical	R07.0	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;
May 04 2021 22:56:50	3-Critical	R02.0	No Ranging Response received - T3 time-out;CM-MAC=d0:39:b3:f8:cc:46;CMTS-MAC=f8:b7:e2:05:95:d5;CM-QOS=1.1;CM-VER=3.0;